Hotel Resources Are Better Utilised

It’s critical to provide customers with memorable and enjoyable experiences when they’re on your site if you want to earn their loyalty. To accomplish so, hoteliers should make the most of all resources available to them. When connected to the hotel’s PMS (property management system), the self-service kiosk can drastically improve the level of service available to customers.

For example, guests can book accommodations as soon as they become available. RTO (real-time optimization) allows hotel staff to share information across departments, allowing them to focus on more important activities.

Bid Adieu To Lines.

One of the most significant advantages of a hotel self-check-in kiosk in Malaysia is that it eliminates long lines at the front desk. Kiosks make it easier to meet the needs of multiple guests at the same time, regardless of how many personnel are on duty. Customers appreciate the simple check-in and check-out procedures, especially if they are pressed for time.

Guests can check in using their name or confirmation number at a smart kiosk. If necessary, they can even scan an identity document. This improves the efficiency of your workers while also providing more convenience to your guests.

A More Tailored Approach

Self-service kiosks can collect a wealth of information about visitors, including prior purchases, lodging preferences, and special needs. The team can rapidly obtain this data because the kiosks are linked to the hotel’s PMS. This allows them to provide a more personalised service.

Furthermore, this information can be utilised to generate personalised promotional mailings with appealing offers according to the preferences of various clients. Even better, any previous customer requests can be fulfilled, thereby exceeding their expectations and making their stay memorable.

Revenue-Generating Opportunities

Guests can view additional services and upgrades at their leisure while using the self-service kiosks. This appeals to folks who dislike being sold items in person. Customers can choose from a variety of improved amenities that can be added to their bills right away at the kiosks. As a result, self-serve kiosks are a revenue stream that does not require additional labour costs.

Reduce The Possibility Of Human Error.

Unfortunately, hotel booking issues are all too typical. Guests’ names are occasionally misspelt or they are mistakenly assigned to the wrong room category. Even the most dedicated employees make blunders from time to time.

Many of these issues can be avoided by automating the check-in process, which also enhances customer service. Because guests enter their information themselves, self-check-in kiosks may accurately record customer information. As a result, the odds of making a mistake are greatly reduced. Your staff will be able to access the PMS data if the same customer checks in again.

Surprise your visitors by serving their favourite lunch or providing a special room. All previous guests’ preferences/information may be saved in the PMS, making retrieval simple and uncomplicated. As a result, the hotel may provide personalised service to its loyal customers.

Conclusion

Self-service kiosks serve hotels in a variety of ways. Both guests and employees will appreciate the independence that this technology affords. Guests may expect a more efficient, connected, and modern hotel experience with these kiosks. Traditional check-ins have a place in the world, as many customers prefer them. It all depends on what kind of experience you want to have. Self-serve kiosks aren’t necessarily a replacement for traditional services, but they can be used to improve hospitality in the twenty-first century.