People use Google for everything these days. At the point of people didn’t say “search something” but “Google something”. That is how powerful Google is as an internet browser and search centre. People go to the internet to find out about what to eat today or where to go for dates or how to save money online etc. Another point for why having a website is important. All banking institution in Malaysia has their own online banking website Malaysia. The website serves its customer as their one-stop centre to get information on their bank account. Through the website also, banks can attract more people to use their service.
One-Stop Centre
Online banking website serves as a one-stop centre for their customer by providing information and how-to steps in opening a bank account. Blog posts on their website help customer to understand the steps and make it easier for them to open a bank account. After opening a bank account, you can check your savings money and able to check all the transactions that had been done over a period of time.
Not limited to that, online banking website also provides information about loan service that customer are able to apply for. Not just how-to steps, but they also will provide detailed instructions in a pdf file that customers can download from the website. You are able to take your time and read the file without having pressure from your surroundings. Like when you go to the physical bank and try to apply for a loan.
Attracting New Customer
There is so many bank institution in Malaysia but how do you feel attracted to use their service? An interactive online banking website is the answer. It is not about fancy and high-tech websites. It is about how informative the website can be. If you go to a bank website and feel like a lot of things are missing such as their investment ads or their loan ads, then we suggest you back down. It is so unprofessional to not update their website so avoid them.
Next, try their customer service chat. Most banking website has a little chatbox on the bottom corner that serves as their customer service. You can ask everything you wanna know about their products and if you are still confused about their service. Here is the most important part, check if a chatbot or a live agent is chatting with you. If it’s working hours on a weekday but a chatbot is talking with you, the best belief is their service is a little tedious.
Chatting with a chatbot can be a bit frustrating especially when it is not even answering any of your questions. But, some chatbots also enable you to ask for a live agent. It will connect you with a live agent upon request and everything will be okay.